Missing, Defective or Incorrect Items
If you receive defective, incorrect, or missing items, please email firstname.lastname@example.org with your order number within 72 hours of order delivery. If you receive defective, incorrect, or missing items and notify Suzan's Customs after 72 hours of order delivery, the customer will be responsible for any rush fees and/or shipping upgrades and expenses. We will respond to all email inquiries within 24-48 hours.
Damaged, Lost or Stolen Packages
If your package is lost, stolen, or arrived damaged, please file a Route Insurance claim at https://claims.route.com. Suzan's Customs is not responsible for lost, damaged, or stolen packages once your order is in transit.